Gold Country Mealworms guarantees live delivery of your mealworm order. Should you experience a problem we will send you a replacement order. We always ship 10% extra in each order to cover any dead loss during shipping.
Winter and Summer:
In order to qualify for the live delivery guarantee during the winter and summer months the following condition must be met:
If your temperatures are under 45° or over 90° on the day of delivery to your home you must have your package held for pickup at your local post office. Just select this option on the product order page. If you experience a problem with your order please take a photo within 24 hours of delivery and email it to us. Please let us know:
- Order number for the item
- Date of arrival
- Condition of item at time of arrival
- Detailed explanation of the issue
- Whether you prefer a refund or replacement
If your night time temperatures are between 0-15 degrees we cannot guarantee live delivery and NO REFUND will be given for mealworms that do not arrive alive. Please check your local temps before placing your order.
For All Orders:
Please allow your order 3 hours at warm room temperature before reporting it as DOA.We always include an extra 10% in each order to cover any dead loss during shipping. Claims must be made within 24 hours of the package being marked "delivered" by the carrier.